Controlled pilot support

Quiet Promise

Calm guidance while Quiet Promise is being tested

A public support space for pilot account-holders, trusted contacts, approved recipients, and loved ones. It explains the Quiet Promise process gently while keeping the limits of the controlled pilot clear.

Pilot boundary

Quiet Promise is not ready for real-world reliance

The controlled pilot is for testing with sample, fictional, or low-risk information only. It should not be used for urgent, legal, funeral, estate, banking, password, medical, safeguarding, crisis, or death-readiness decisions.

Public guidance
This page can be read without signing in, so families and trusted contacts can understand the pilot process before taking a step.
Manual review
Quiet Promise does not release sensitive information automatically. Protected access depends on recorded permissions and human review.
Private by design
Recipient access is limited, read-only, and intended only for the people the account-holder chose.
Family guidance

What to understand first

Quiet Promise is being tested to see whether it can reduce confusion after a protected release request. These notes are general guidance only, and they do not replace qualified professional help where formal decisions are needed.

Trusted contacts

Requesting access safely

Being named as a trusted contact does not give automatic access. During the controlled pilot, Quiet Promise keeps release careful, manual, permission-led, and suitable for testing only.

  • Use the request form only if you believe you were chosen as a trusted contact for a pilot test.
  • Use the email address the pilot account-holder is most likely to have recorded.
  • Expect a human review before any pilot release decision is made.
  • Check inbox, junk, spam, and filtered mailbox views if a pilot approval email is expected.
Loved ones

Understanding what may be shown

Quiet Promise is built around the account-holder’s choices. Different people may be permitted to see different categories, and some information may not be shown at all.

  • The account-holder chooses trusted contacts and permitted categories.
  • Quiet Promise cannot override the account-holder’s recorded permissions.
  • Manual verification must happen before approved pilot information is shown.
  • A calm, single request is usually better than duplicate or conflicting requests.
Recipients

Using pilot information carefully

Approved recipients only see the information they were permitted to see. Recipient access is read-only and may expire or be revoked.

  • Treat any displayed information as private and sensitive.
  • Do not assume hidden categories exist; unpermitted categories are not shown.
  • Avoid forwarding sensitive details unless there is a clear, necessary reason.
  • Raise a concern if an email appears to have reached the wrong person.
Account holders

Preparing loved ones well

The controlled pilot should be used with sample, fictional, or low-risk information only. Quiet Promise should reduce confusion, not create reliance before public launch is approved.

  • Choose pilot trusted contacts carefully.
  • Review category permissions before any pilot request is tested.
  • Keep trusted contact email addresses up to date.
  • Avoid putting real legal, funeral, estate, banking, password, or urgent information into pilot notes.
Practical next steps

When emotions are high

A simple, factual approach can help families avoid rushed decisions, duplicated requests, or lost information.

  • Pause before acting on sensitive information unless something is genuinely urgent.
  • Use official public services for formal death reporting and government notifications.
  • Keep copies of important correspondence, references, and decisions.
  • Speak with qualified professionals where legal, financial, tax, medical, or estate decisions are involved.
  • Keep family communication calm, factual, and proportionate where released information affects more than one person.
  • Avoid deleting accounts, emails, or documents until you understand what may still be needed.
Support resources

Public and charitable resources

These links point to public or charitable resources. They open outside Quiet Promise and are provided for reference only, not as recommendations.

Bereavement support

Cruse Bereavement Support

Support and practical information for people affected by bereavement.

Open resource
Government services

Tell Us Once

Official guidance for reporting a death to multiple government services.

Open resource
Mental health support

Samaritans

Round-the-clock listening support for anyone who may be struggling.

Open resource
Important boundaries

What Quiet Promise cannot do

These limits protect account-holders, trusted contacts, recipients, and families from unsafe disclosure or misplaced reliance.

  • Quiet Promise is currently in a controlled pilot and is not publicly launched for real-world reliance.
  • Quiet Promise is not a legal, financial, tax, probate, medical, counselling, crisis, safeguarding, or emergency service.
  • Quiet Promise cannot confirm whether an account exists unless the manual verification process permits it.
  • Quiet Promise cannot decide family disputes or decide who should have access outside the account-holder’s permissions.
  • Quiet Promise cannot promise that an approval or release email will always land in the main inbox while sender reputation is still building.
  • Quiet Promise does not release information automatically just because someone submits a request.
  • Quiet Promise does not replace a will, professional estate planning, official death reporting, funeral instructions, or urgent public services.
  • External funeral arrangement links are provided for reference only. Quiet Promise does not recommend providers, compare funeral plans, arrange funerals, sell funeral plans, or provide regulated advice.
Email reminder

Check more than the inbox

While Quiet Promise sender reputation continues to build, some email providers may place pilot approval or unlock emails outside the main inbox.

Approved pilot recipients should check inbox, junk, spam, focused inbox, promotions, and filtered mailbox views before assuming an email has not arrived.

Safe routes

Choose the right next step

Use the route that matches your role. Each protected journey keeps sensitive information limited and carefully handled.

Funeral arrangement information

External information only

These links open outside Quiet Promise. They are provided for reference only, not as recommendations, comparisons, introductions, or advice.

Pure Cremation

External information about direct cremation services. Quiet Promise does not recommend, arrange, sell, or advise on funeral plans.

Open resource

Simplicity

External information about simple cremation services. Quiet Promise does not recommend, arrange, sell, or advise on funeral plans.

Open resource
Keep things steady

A careful way forward

When several people are involved, a small amount of structure can make the next steps feel less overwhelming.

  • Keep a simple written note of what has been requested, received, and shared.
  • Avoid rushing into changes to accounts, documents, or arrangements while emotions are high.
  • Use official public services for formal reporting and qualified professionals for formal decisions.
  • Share sensitive information only with people who genuinely need to know.
  • If several people are involved, agree one calm point of contact where possible.
  • Treat external links as information sources only, not as instructions to choose a service.